In canvassing user ratings of BNC National Bank, the overwhelming response is very positive in all areas. BNC seems to employ people who are very congenial, very responsive to user concerns, and very anxious to make all customers feel satisfied and comfortable with whatever process is being undertaken.
In the categories of responsiveness, knowledge of processes, helpfulness, and follow-through, BNC bank representatives consistently scored very high marks from customers. Out of a possible five stars, BNC employees were rated at four or five stars in a majority of cases, which is extremely positive given the fact that the average is three stars. Based on these results, the obvious conclusion would be that BNC provides exceptional service to its customers, and that the bank is one that is a customer favorite.
Not only were BNC personnel impressive in the way they interacted with clients to provide excellent customer service, but the support team was often mentioned and praised for the way they backed the process for customers. When customers have this kind of consistent and lofty praise for a bank team, there really must be something praiseworthy in the overall efforts.
Of the many customer ratings reviewed, one of the few sour notes expressed was in a case where on closing day, the computer system crashed and a customer was left in suspense with an incomplete closing. This obviously had more to do with chance and unfortunate coincidence than with any service provided by the bank or any personnel assigned to the process.
On the whole, BNC National Bank gets very high ratings for customer service, for knowledge, for responsiveness during the entire process, and for follow-through as the process was underway and progressing. Basically, customers had nothing but good things to say about BNC National Bank.